Terms of order

These terms of order in no way affect your statutory rights as a consumer.

No contract will subsist between you and gardellicoffee.com for the sale by it to you of any product unless and until gardellicoffee.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time gardellicoffee.com sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. gardellicoffee.com reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items can not be bought for use in coffee competition with express permission of gardellicoffee.com, and reserves the right to refuse to supply. gardellicoffee.com also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless gardellicoffee.com decides otherwise.

Gardelli Specialty Coffees refund policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Cancellation rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075385183&type=RESOURCES . Roasted coffee is excluded from these terms.

Payment methods

www.gardellicoffee.com take credit card orders from most major credit cards. All of our transactions are processed through the following gateways:


  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • American Express

All cards are taken using a secure encrypted server.


Expect delivery of your order within 28 days although most items will be dispatched within 24/48hrs (working hours). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.

Here are the descriptions of the Shipping terms. Please note we roast to order once a week, so we can not dispatch on the exact day of order.

ITALY delivery

  • GLS
    1st class post aims to deliver within 1 working day. This is not a guarantee but an aim. GLS will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 7 working days of dispatch.

Outside ITALY

  • DPD
    Dpd are varied dates, but most will be delivered within 4 working days.
  • Poste Italiane priority international
    May take up to 28 daysThe aim is to deliver items within 5 working days. No guarantee of delivery on these times, this is an aim.
  • EMS
    May take up to 15 daysThe aim is to deliver items within 5 working days. No guarantee of delivery on these times, this is an aim.
  • DHL
    Dhl are varied dates, but most will be delivered within 4 working days.

Delivery prices

Delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be EURO currency (unless otherwise stated).

Handling complaints

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process.